Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

April 30, 2020

New Car

Blistered alloy wheels

Case Studies
The consumer’s issue: “I bought a brand new SUV from a dealership in 2018, and within 18 months, the lacquer finish to the wheels has badly blistered and deteriorated. I took the vehicle to our local dealer for them to inspect the wheels, and they said it was due to stone chips and wear and … Continue reading "Blistered alloy wheels"
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April 30, 2020

Service & Repair

Snapped bonnet cable claim

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April 30, 2020

Service & Repair

Wiper blade recall repair

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April 29, 2020

Service & Repair

Recurring child lock malfunction

Case Studies
The consumer’s issue: “Since having my MPV MOT’d and serviced, a message saying “Child Lock Malfunction Service Required” comes up on the dash. I booked the car in to be looked at, but each time I go to the garage, I have to pay the £50 excess as part of my extended warranty policy that … Continue reading "Recurring child lock malfunction"
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