New Car

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent New Car Code case studies of how we have helped.

Case Studies

April 30, 2020

New Car

Blistered alloy wheels

Case Studies
The consumer’s issue: “I bought a brand new SUV from a dealership in 2018, and within 18 months, the lacquer finish to the wheels has badly blistered and deteriorated. I took the vehicle to our local dealer for them to inspect the wheels, and they said it was due to stone chips and wear and … Continue reading "Blistered alloy wheels"
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April 21, 2020

New Car

Rear brake disc wear

Case Studies
The consumer’s issue: “I took my 13-plate car for a routine service in 2019 and was told the rear brake discs needed to be replaced as they had corroded. I’ve owned the car from new and I’ve only covered 14,000 miles since I bought it. The manufacturer refused my claim, as the car was three … Continue reading "Rear brake disc wear"
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