Service & Repair

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Service & Repair Code case studies of how we have helped.

Case Studies

April 30, 2020

Service & Repair

Snapped bonnet cable claim

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April 30, 2020

Service & Repair

Wiper blade recall repair

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April 29, 2020

Service & Repair

Recurring child lock malfunction

Case Studies
The consumer’s issue: “Since having my MPV MOT’d and serviced, a message saying “Child Lock Malfunction Service Required” comes up on the dash. I booked the car in to be looked at, but each time I go to the garage, I have to pay the £50 excess as part of my extended warranty policy that … Continue reading "Recurring child lock malfunction"
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April 23, 2020

Service & Repair

Inlet camshaft sensor fault

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March 31, 2020

Service & Repair

Wheel overtightening dispute

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March 30, 2020

Service & Repair

Vehicle repair damage claim

Case Studies
The consumer’s issue: “I took my car to the dealership to have a new outer constant velocity (CV) boot fitted. The service advisor inspected the vehicle and completed a damage report. When I asked for a copy of it, they didn’t provide one. Once they had completed the repair, I inspected the car again and … Continue reading "Vehicle repair damage claim"
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March 23, 2020

Service & Repair

Starter motor warranty claim

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March 23, 2020

Service & Repair

Unresolved engine issues

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February 28, 2020

Service & Repair

MOT retest confusion

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