Vehicle Sales

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Vehicle Sales Code case studies of how we have helped.

Case Studies

April 15, 2020

Vehicle Sales

Missing heated seats

Case Studies
The consumer’s issue: “I contacted the dealership after seeing an advertisement for a car, which included a sports exhaust, suspension and heated seats. The business told me over the phone that the car did not have a sports exhaust or suspension, but I was still interested, so I paid a deposit of £450. ? The … Continue reading "Missing heated seats"
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March 16, 2020

Vehicle Sales

Dual mass flywheel failure

Case Studies
The consumer’s issue: “I have owned my car for two years and only covered 12,000 miles when the dual mass flywheel failed. Due to the low mileage, I believe the part has worn prematurely, and I would like the business to cover the cost of the repair as a gesture of goodwill.” The accredited business’ … Continue reading "Dual mass flywheel failure"
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February 26, 2020

Vehicle Sales

EGR valve failure

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January 31, 2020

Vehicle Sales

Engine failure claim

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January 31, 2020

Vehicle Sales

Tinted windows omission

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