Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

Find your nearest garage

Committed to The Motor Ombudsman Trading Standards approved Code of Practice

April 9, 2020

News & Views

Easter Bank Holiday Weekend Update

Useful Information
Our service will be closed from 3.30pm on Thursday 9th of April and will reopen at 9am on Tuesday 14th April. During this period, you may find the answer to any questions relating to a dispute on our website or by searching our Knowledge Base. You can also find out more information about our process … Continue reading "Easter Bank Holiday Weekend Update"
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March 24, 2020

News & Views

Coronavirus Update – business closures clarification

News & Views
The Prime Minister announced yesterday that non-essential premises must now close to help slow the spread of the Coronavirus (COVID-19). The Ministry of Housing, Communities and Local Government has therefore released official guidance relating to which businesses are and are not able to continue trading. The document, which can be accessed here, confirms that all … Continue reading "Coronavirus Update – business closures clarification"
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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.
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